Custom Inquiries
For custom jewelry inquiries, please share your contact information, ideal budget, and any design details below. We’ll follow up to explore how we can create a piece tailored specifically to you.
Shipping policy
Thank you for shopping with Lumina Lab Jewelry.
Each order is carefully inspected and securely packaged to ensure your jewelry arrives safely.
Processing Time
In-Stock Items
Orders for in-stock pieces are typically processed within 1–3 business days.
Pre-Orders
Pre-order items are expected to ship within 4–6 weeks from the date your order is placed. If your order includes both in-stock and pre-order items, your order may be shipped together once all items are ready unless otherwise requested.
Bespoke & Custom Orders
Production timelines for bespoke and custom jewelry vary depending on the design and stone selection. An estimated completion date will be provided during the design process.
Shipping
We offer free standard shipping on all U.S. orders over $699.
Shipping rates for orders under $699 and expedited shipping options will be calculated at checkout.
Once your order has shipped, you will receive a confirmation email with tracking information.
For security, orders of higher value may require an adult signature upon delivery.
International Shipping
We proudly ship worldwide.
International shipping rates and delivery times are calculated at checkout based on your destination.
Please note that international customers are responsible for any customs duties, taxes, VAT, or import fees imposed by their country. These charges are not included in your purchase or shipping cost.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Shipping Delays
Delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 48 hours of the delivery notification at luminalabjewelry@gmail.com. We will work with the shipping carrier to help resolve the issue.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. Lumina Lab Jewelry is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.
Contact Us
If you have any questions regarding your order or shipment, please contact us at:
Email: luminalabjewelry@gmail.com